COURSE DESSCRIPTION

The IT Support team maintains the computer networks of all types of organisations, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs and configures hardware and software, and solves technical problems. Because of the nature of the job, some companies may require their IT Support to undertake shift work.The IT Support team maintains the computer networks of all types of organisations, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs and configures hardware and software, and solves technical problems. Because of the nature of the job, some companies may require their IT Support to undertake shift work.

Courses

Ms Word

Microsoft Word is a widely used commercial word processor designed by Microsoft. Microsoft Word is a component of the Microsoft Office suite of productivity software, but can also be purchased as a stand-alone product.

N+

Network+ is a vendor neutral certification that proves an IT professional's expertise in managing, maintaining, troubleshooting, installing and configuring basic computer networks. Beyond its standalone value, CompTIA Network+ certification is the gateway to a range of in-demand IT credentials.

Social Media

Social media � Social media refers to websites and applications that are designed to allow people to share content quickly, efficiently, and in real-time. Many people define social media as apps on their smartphone or tablet, but the truth is, this communication tool started with computers.

E-mail Marketing

Email marketing is the act of sending a commercial message, typically to a group of people, using email. ... It usually involves using email to send advertisements, request business, or solicit sales or donations, and is meant to build loyalty, trust, or brand awareness.

Ms Excel

Microsoft Excel is a spreadsheet developed by Microsoft for Windows, macOS, Android and iOS. It features calculation, graphing tools, pivot tables, and a macro programming language called Visual Basic for Applications.

IT Maintenance

Hardware maintenance is the testing and cleaning of equipment. Software maintenance is the updating of operating systems and application programs in order to add new functions and change data formats.

Microsoft Outlook

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Primarily an email application, it also includes a calendar, task manager, contact manager, note taking, journal, and web browsing.

Troubleshooting Windows
Troubleshooting is a systematic approach to problem solving that is often used to find and correct issues with complex machines, electronics, computers and software systems.

A +

A+ (A Plus) is an entry-level computer certification for PC computer service technicians.

CCNA

CCNA (Cisco Certified Network Associate) is an information technology (IT) certification from Cisco Systems. CCNA certification is an associate-level Cisco Career certificatio CCNA certification validates the ability to install. Configure, operate and troubleshoot medium sized routed and switched network.